Payment Policy

Key Stone Properties Payment Policy

At Key Stone Properties, we strive to make the booking process as smooth and secure as possible. Please review our payment policy below to understand the terms and conditions related to payments for booking our villa.

1. Payment Methods

1.1 Accepted Payment Methods: We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express)
• Bank transfers
• Online payment platforms (e.g., PayPal)

1.2 Currency: All payments are processed in Euros (€). If you are paying in another currency, your bank or payment provider may apply a currency conversion rate and fees.

2. Payment Schedule

2.1 Full Payment: Full payment is required at the time of booking to secure your reservation.

2.2 Security Deposit: A refundable security deposit may be required and will be specified at the time of booking. The deposit amount is typically held to cover any damages or extra charges incurred during your stay.

3. Payment Process

3.1 Online Payments: Payments can be made securely through our website using your preferred payment method. Upon successful payment, you will receive a confirmation email with the details of your booking.

3.2 Bank Transfers: If you choose to pay via bank transfer, please ensure that the full amount is received by us within the specified timeframe. Any bank fees or charges are the responsibility of the guest.

4. Security Deposit

4.1 Deposit Amount: The security deposit amount will be communicated at the time of booking. It is intended to cover any potential damages or additional charges.

4.2 Refund Process: The security deposit will be refunded within 7 days of check-out, provided there are no damages or extra charges. If any deductions are necessary, we will provide a detailed statement.

5. Cancellation and Refunds

5.1 Cancellation Policy: Our cancellation policy outlines the conditions under which you can cancel your booking and the associated refund terms. Please refer to our Cancellation and Refund Policy for more details.

5.2 Refund Process: Refunds will be processed within 7 business days of the cancellation request, using the original payment method. Please note that processing times may vary depending on your bank or payment provider.

6. Late Payments

6.1 Payment Deadline: Full payment is required at the time of booking. Failure to complete payment may result in the cancellation of your reservation.

6.2 Additional Charges: Any additional charges incurred during your stay (e.g., damages, extra services) must be settled before check-out. We reserve the right to charge the credit card on file for any unpaid amounts.

7. Disputes and Chargebacks

7.1 Dispute Resolution: If you have any issues with your payment or believe there has been an error, please contact us immediately at info@key-stones.gr so we can resolve the matter promptly.

7.2 Chargebacks: Unauthorized chargebacks will be disputed. If you initiate a chargeback without contacting us first, you may be liable for any resulting fees or losses.

8. Contact Us

For any questions or further information regarding our payment policy, please contact us at:

Email: info@key-stones.gr

By making a booking with Key Stone Properties, you agree to this Payment Policy and authorize us to process payments in accordance with the terms outlined above.